1. Return Eligibility

Items purchased from QL Garden can be returned within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and include all tags and accessories.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Sale items
• Items marked as final sale

3. Return Process

To initiate a return:

• Contact our customer service at [email protected] to request a return authorization.
• Pack the item securely in its original packaging.
• Include a copy of your receipt or proof of purchase.
• Ship the item to the address provided by our customer service.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Refunds

Refunds will be processed within 7-14 business days after we receive the returned item. The refund will be credited to the original payment method used for the purchase.

6. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or concerns regarding our Return Policy, please contact us at [email protected].